Ordering
How do I place an order?
Browse our categories, add your favorite items to the cart, and proceed to checkout. Fill in your delivery details and confirm your order.
Can I track my order?
Yes. Once your order is confirmed, we’ll share updates on its status. You can also contact us anytime for the latest update.
Payment
What payment methods do you accept?
We accept Cash on Delivery (COD) as well as mobile banking and card payments, depending on availability in your area.
Delivery
Do you deliver nationwide?
Yes, we deliver across Bangladesh. Delivery time is typically 2-5 business days inside Dhaka and 3-7 business days outside Dhaka.
What are the delivery charges?
Delivery charges depend on your location and will be shown clearly at checkout before you confirm your order.
Product Safety & Quality
Are your toys safe for children?
Yes. Every toy we sell is checked for child safety before it’s listed on our store.
Is your food safe and fresh?
Yes, all healthy food items are sourced from trusted suppliers and checked for quality and freshness.
Returns & Refunds
Can I return a product?
If you receive a damaged, defective, or wrong item, please contact us within 3 days of delivery for a replacement or refund.
How long does a refund take?
Refunds are processed within 7 business days after we receive and verify the returned item.
Still Have Questions?
Reach out to us anytime at 01886-336991 or info@kidzoombd.com. We’re happy to help!