At Kidzoom BD, customer satisfaction is important to us. Since we deliver via Cash on Delivery, please read this policy carefully before placing an order.
Order Verification at Delivery
Please check your product(s) at the time of delivery before making payment. If an item is damaged, incorrect, or missing, please inform the delivery person immediately and contact us so we can resolve the issue.
Return Eligibility
We accept returns within 3 days of delivery if the product is damaged, defective, or significantly different from what was ordered. To be eligible for a return, the item must be unused, in its original packaging, and with all tags intact.
Non-Returnable Items
For hygiene and safety reasons, food items (Healthy Food category) cannot be returned once delivered unless they arrive damaged, spoiled, or incorrect. Clothing items must be unworn and unwashed to be eligible for return.
Refund Process
Since orders are paid via Cash on Delivery, approved refunds are processed as store credit, product replacement, or a direct bank/mobile financial service transfer, depending on what works best for the customer. Refunds are typically processed within 3 to 7 business days after the returned item is received and inspected.
How to Request a Return
To start a return, please contact us with your order number and photos of the product. Our team will guide you through the next steps.
Contact Us
For any return or refund questions, reach us at info@kidzoombd.com or 01886-336991.